Terms & Conditions

These Terms & Conditions ("Terms") constitute a binding legal agreement between Hearty Helper Co., Ltd. ("Hearty Helper," "Company," "we," "our," or "us") and any individual, business, hospitality operator, villa owner, property manager, hotel, resort, restaurant, beach club, wellness facility, commercial building operator, or enterprise client ("Client," "you," or "your") engaging our services or using our website.

By requesting a quote, signing a service agreement, paying an invoice, accepting workforce placement, or using any part of our website, you confirm that you have read, understood, and accepted these Terms in full. Where a separate written service agreement, master services agreement, or enterprise partnership contract exists, that document governs alongside these Terms; in the event of conflict, the executed agreement prevails for the subject matter it expressly covers.

Hearty Helper provides integrated hospitality operations across Phuket, including:

The specific scope, frequency, deliverables, and pricing of any engagement are defined in the applicable quotation, service agreement, or written confirmation. Services not expressly listed in such documentation are not included and may be subject to separate pricing.

By engaging us, you represent that you are at least 20 years of age (or the relevant legal age in your jurisdiction), have full legal authority to enter into binding contracts, and are duly authorised to commission services for the property or business in question.

As a Client, you agree to:

• Provide accurate property information, access instructions, and operational requirements.
• Ensure safe, lawful, and unobstructed access for our staff and contractors.
• Disclose any hazards, sensitive equipment, security systems, or special conditions.
• Maintain valid permits, licenses, insurance, and utilities at the service location.
• Provide timely instructions, approvals, and feedback necessary for service delivery.
• Treat our personnel with professional respect and a workplace free of harassment.

Service schedules are confirmed in writing and operated on a best-efforts basis. We reserve the right to adjust schedules, dispatch alternate teams, or modify service windows where necessary for operational efficiency, workforce safety, weather, traffic, public events, or other reasonable circumstances. We will provide notice of material changes where practical.

The Client is responsible for granting timely property access. If our team is unable to access the property within a reasonable waiting period, a lockout fee may apply and the service may be rescheduled at the Client's cost. Repeated access failures may result in suspension of the service agreement.

Workforce placement and staffing services are provided on the basis of availability, suitability assessments, and prevailing market conditions. Placement outcomes may vary and are not guaranteed. The Client acknowledges that:

• Staff availability is dynamic and may be affected by operational demand, leave, training, or workforce attrition.
• Substitutions and team rotations may occur at our discretion to maintain service continuity.
• Certain workforce members operate as independent contractors or third-party providers; their relationships are governed by separate agreements.
• Where the Client engages a placed candidate directly as an employee, a separate placement, recruitment, or transfer fee may apply as agreed in writing.
• The Client may not solicit, hire, or engage Hearty Helper personnel outside of the Company without prior written consent for a period of twelve (12) months following the last service date.

Hearty Helper conducts reasonable vetting and training of its workforce. However, the Client retains responsibility for on-site supervision where required by the nature of the engagement and for any operational instructions issued directly to staff at the property.

We commit to delivering services in a professional, hospitality-grade manner consistent with industry standards and the specifications agreed in the service documentation. Quality assurance is supported through inspections, checklists, photographic documentation, and reporting.

Any complaint regarding service quality must be reported in writing within forty-eight (48) hours of service completion to permit timely investigation and remedial action. Claims raised after this window may be considered waived. Our remedy for confirmed quality issues is, at our discretion, re-performance of the affected service or a proportional credit against future services.

Pricing is quoted in Thai Baht (THB) unless otherwise specified and is exclusive of VAT and applicable taxes unless stated. Quotations are valid for thirty (30) days unless otherwise indicated. Pricing may be adjusted upon contract renewal, material changes in scope, or changes in operating costs, with reasonable advance notice.

Invoices are payable in accordance with the terms stated on the invoice or the relevant service agreement. Standard payment terms are net fifteen (15) days from invoice date unless otherwise agreed in writing. We reserve the right to:

• Charge a late fee of 1.5% per month (or the maximum permitted by Thai law) on overdue balances.
• Suspend, defer, or terminate services for accounts more than fifteen (15) days past due.
• Require a refundable or non-refundable deposit prior to commencement of services.
• Apply pre-payment, bank guarantee, or escrow arrangements for large or enterprise engagements.
• Recover reasonable collection costs, legal fees, and interest on disputed but ultimately owed amounts.

Cancellations and rescheduling requests must be communicated in writing. Cancellation fees apply as follows unless otherwise agreed:

• More than 48 hours notice: no cancellation fee.
• 24–48 hours notice: up to 50% of the scheduled service fee.
• Less than 24 hours notice or no-show: up to 100% of the scheduled service fee.
• Recurring contracts: require thirty (30) days written notice for termination unless otherwise stipulated.

Material changes to scope, frequency, or property profile may require contract renegotiation. We reserve the right to decline modifications that are operationally unfeasible or commercially unreasonable.

The Client is responsible for securing valuables and providing clear instructions regarding fragile, antique, or high-value items. We recommend Clients remove or secure irreplaceable items prior to service. Hearty Helper applies reasonable care in the handling of property, keys, and access credentials.

Claims for damage allegedly caused by our team must be reported in writing within forty-eight (48) hours of the service, with supporting evidence (photographs, dated documentation, and reasonable verification). Our liability for verified damage is limited to the lesser of: (a) the documented repair or replacement cost, or (b) the limits set out in Section 12 of these Terms. We are not liable for pre-existing damage, normal wear and tear, latent defects, or damage caused by third parties.

We may engage qualified subcontractors, independent contractors, vendors, equipment suppliers, transport providers, and specialised service partners to deliver portions of the services. We select third parties with reasonable care but are not liable for the independent acts, omissions, or commercial conduct of such third parties beyond what is attributable to our own negligence. Where a Client directs us to use a specific third-party provider, the Client assumes the related risk.

Hearty Helper shall not be liable for any delay, suspension, or failure to perform caused by events beyond our reasonable control, including but not limited to: natural disasters, floods, storms, monsoons, earthquakes, pandemics, epidemics, public health emergencies, government actions, curfews, civil disturbances, strikes, supply chain disruption, utility outages, telecommunications or internet failures, cyber incidents, equipment failures, or acts of terrorism ("Force Majeure Events").

During a Force Majeure Event, performance obligations are suspended for the duration and to the extent affected. If a Force Majeure Event continues for more than thirty (30) consecutive days, either party may terminate the affected services without penalty, subject to settlement of services already rendered.

To the maximum extent permitted by Thai law, the aggregate liability of Hearty Helper Co., Ltd. arising out of or relating to any service, engagement, claim, or these Terms — whether in contract, tort, statute, or otherwise — shall not exceed the total fees actually paid by the Client to Hearty Helper for the specific service giving rise to the claim during the three (3) months immediately preceding the event.

In no event shall Hearty Helper, its officers, directors, employees, contractors, or affiliates be liable for:

• Indirect, incidental, consequential, special, exemplary, or punitive damages.
• Loss of profits, revenue, goodwill, bookings, reservations, or business opportunities.
• Loss of data, brand reputation, guest reviews, or commercial relationships.
• Damages arising from delays, scheduling changes, or staff substitutions made on operational grounds.
• Damages arising from third-party conduct, technology disruptions, or Force Majeure Events.
• Damages arising from the Client's own acts, omissions, instructions, or breach of these Terms.

Nothing in these Terms excludes liability that cannot lawfully be excluded under Thai law, including liability for death or personal injury caused by proven gross negligence or wilful misconduct.

The Client agrees to indemnify, defend, and hold harmless Hearty Helper Co., Ltd. and its officers, employees, contractors, and affiliates from and against any claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from: (a) the Client's breach of these Terms; (b) the Client's negligence or wilful misconduct; (c) unsafe or unlawful conditions at the service property; (d) third-party claims relating to the Client's property, guests, or operations; or (e) the Client's misuse of our services, personnel, or workforce.

Both parties acknowledge that the engagement involves access to confidential information, including client operations, hospitality properties, enterprise systems, internal procedures, workforce structures, operational documentation, commercial terms, guest information, and proprietary workflows ("Confidential Information").

Each party agrees to: (a) maintain strict confidentiality of the other party's Confidential Information; (b) use such information solely for purposes of the engagement; (c) restrict access to personnel with a legitimate need to know; and (d) apply confidentiality obligations to staff and contractors through written agreements. Confidentiality obligations survive termination of the engagement for a period of three (3) years, or longer where required by law.

All trademarks, logos, brand assets, website content, operational manuals, checklists, training materials, quality assurance frameworks, reporting templates, and proprietary methodologies of Hearty Helper Co., Ltd. remain the exclusive property of the Company. Nothing in these Terms transfers ownership of intellectual property to the Client. The Client may not reproduce, redistribute, reverse-engineer, or commercially exploit any of our materials, systems, or operational frameworks without prior written consent.

Use of our website is permitted strictly for lawful purposes related to learning about, requesting, or managing our services. Visitors agree not to:

• Attempt unauthorised access to systems, accounts, or data.
• Introduce malicious code, scrape content at scale, or interfere with site operation.
• Misrepresent identity, affiliation, or operational intent.
• Use any content for competitive intelligence, training of AI models, or commercial republishing without consent.

We reserve the right to suspend access, block IP addresses, or pursue legal remedies for violations.

Hearty Helper reserves the right, at its sole discretion, to decline, suspend, or terminate any service or account, with or without notice, in circumstances including:

• Non-payment, repeated late payment, or breach of these Terms.
• Unsafe, unlawful, or abusive conditions at the service location.
• Harassment, intimidation, or mistreatment of our staff or contractors.
• Requests inconsistent with our operational standards, ethical standards, or legal obligations.
• Misrepresentation, fraud, or misuse of our services or workforce.
• Operational, regulatory, or capacity constraints affecting service viability.

Termination does not relieve the Client of accrued payment obligations. Outstanding fees, unbilled work, and notice-period charges remain payable.

We continuously refine our operational systems, service offerings, and policies. We reserve the right to update these Terms, modify service offerings, and adjust pricing structures from time to time. Updated Terms take effect upon publication on our website. Continued use of our services after publication constitutes acceptance of the revised Terms. Material changes affecting active enterprise contracts will be communicated in writing.

These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the competent courts located in Phuket, Thailand for the resolution of any dispute arising out of or relating to these Terms or the services.

Prior to commencing litigation, the parties agree to attempt good-faith resolution through written notice and a thirty (30) day negotiation period. Where mutually agreed in writing, disputes may be referred to mediation or arbitration in Phuket, Thailand, conducted in the English or Thai language.

• Entire Agreement: These Terms, together with any executed service agreement and our Privacy Policy, constitute the entire agreement between the parties.
• Severability: If any provision is held unenforceable, the remaining provisions remain in full force and effect.
• No Waiver: Failure to enforce any right or provision does not constitute a waiver of such right.
• Assignment: The Client may not assign or transfer rights without our written consent. We may assign rights to a successor entity.
• Notices: Formal notices must be sent in writing to the contact details below.
• Language: The English version of these Terms prevails in case of translation discrepancies.
• Survival: Sections relating to payment, confidentiality, IP, indemnity, liability, and governing law survive termination.

For questions regarding these Terms, contract administration, or formal legal notices, please contact: